Services
THE IHG CLEAN promise
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
DIRECTORY OF SERVICES
WELCOME
We know our complimentary breakfast kick-starts your morning. Please note that breakfast has been modified in accordance with local requirements to safeguard the wellbeing of our guests and colleagues. Click HERE for full information regarding our current breakfast offering.
Should you need to receive faxes, these can be sent to +27 (0) 11 260-4291 and collected from Reception. You may also make use of our Business Centre located near the back of the Great Room on the Ground Floor.
Check-in is from 14h00. Unfortunately, due to Covid-19 Protocols and our IHG Clean Promise, we are not able to honour any early check-ins at this time. We thank you for your understanding.
Check-out is by 11h00. Unfortunately, due to Covid-19 Protocols and our IHG Clean Promise, we are not able to honour any late check-outs at this time. We thank you for your understanding.
Please note that you will require your Key Card in order to operate the elevators. You will only be able to access the floor on which your room is situated.
Upon Check-in, you will be issued with your Key Card, which grants you access to your room. Please keep it safe and do not leave your Key Card lying around in the Key Card sleeve which contains your room number.
Please note that your Key Card is required in order to operate the elevator. Simply slide your card into the Key Card Unit in the elevator and select the required floor and then remove your Key Card. Please note that you are only allowed access to the floor on which your room is situated.
Your Key Card is also required to operate your room lights and airconditioning. Simply place your Key Card into the slot just inside the door in order to activate your room and leave your card in the slot. Upon leaving your room, remove the Key Card and your lights and airconditioning will automatically turn off within 5 minutes. This is part of our IHG Green Engage programme and assists with our carbon footprint.
We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world. Visit www.ihg.com/clean for more information.
For any information or assistance, please do not hesitate to ask one of our friendly Front Desk staff – Dial 4000 for Reception.
We provide free, unlimited high-speed wi-fi to all guests. In order to make use of the wi-fi during your stay, please follow these steps:
FOR IHG REWARDS MEMBERS
- Select Holiday Inn Express from the wi-fi options
- Enter your IHG Rewards Club user name and password
FOR NON IHG REWARDS MEMBERS
- Select Holiday Inn Express from the wi-fi options
- Request a password from Reception
ROOMS
Each room features individually controlled air-conditioning units. In order to operate your unit, you will need to have your key card inserted in the slot near the door. You can then control the temperature in your room using the temperature dial and make use of the fan settings to increase or decrease the fan speed. If you experience any difficulties, please request help from reception – Dial 4000
Baby Cots are available. Please enquire at Reception, or Dial 4000.
We offer baby sitting facilities at an additional charge. For more information, enquire at Reception or dial 4000.
In your en-suite bathroom, we provide hand soap for the basin and shower, shower gel, shampoo and body lotion. Should you require extra amenities, please dial 4000 and chat to reception for assistance.
As a Holiday Inn Express hotel, we offer limited services and do not have our own restaurant. However, Preview Restaurant is situated right next door to us. Click HERE to view their menu and order. Alternatively, you are able to make use of Mr Delivery or Uber Eats who will deliver your food for you to collect at our reception desk.
Please make use of your in-room electronic safe for any valuables. In order to use your safe, place your belongings inside and close the door. Then, select your own 4 digit code and press “Lock”. Instructions for use are located on the safe. Please remember your code and keep it safe. If you experience any issues with your safe, please contact reception – Dial 4000.
All of our rooms feature signature bedding, which includes crisp white linen and a choice of soft or firm pillows. Should you wish to order more of either type of pillow, please Dial 4000 and speak to Reception.
The hotel has substantial Fire and Safety Procedures in place. Please refer to the map on the back of your room door for your nearest exit. Click HERE for more information regarding our Fire & Safety Procedures.
Forgot it? We’ve got extra. We’re please to provide, with our compliments, comb, shaving cream, disposable razor, toothbrush, cotton wool and female sanitary products. Simply call Reception (Dial 4000) and then head down to collect the items you need.
Find out more about IHG’s Green Engage programme HERE.
SAVE YOUR TOWELS, SAVE THE PLANET
Think of the tons of towels being laundered unnecessarily in hotels throughout the world – and of the huge quantities of detergent poluting our water.
Please decide for yourself: Towels on the floor means “Please replace them”. Towels on the towel-rail means: “I will use them again.”
Your in-room hairdryer is located near the full length mirror and will switch off automatically when placed back into its holder.
Our rooms are serviced daily and bedding is changed every three days for each staying guest. If you do not want your room serviced, please make use of the Do Not Disturb hanger you will find on the back of your door.
Iron and ironing boards are available on request, by dialing 4000 and asking Reception. Please be aware that we have a limited stock and cannot guarantee the immediate availability of these items. In some cases, we may have to wait for another guest to make use of the items, then we sanitise them before bringing them to your room. We thank you for your patience and understanding. Once you have made use of these items, we ask that you immediately place them outside your room door for collection and advise reception, so that we can sanitise them quickly and get them ready for another guest.
A mini fridge is available in all rooms for your convenience. Please note that this is not stocked.
On each bed, you will see both Soft and Firm pillows. If you have a preference and would like a full set of either type of pillow, please dial 4000 for Reception and we will arrange this for you.
For your own safety each room door features a wishbone lock, as well as a double locking mechanism to ensure that nobody can enter your room.
We encourage you to not leave your key card lying inside the key card holder that contains your room number, to avoid any unfortunate incidents.
Your en-suite bathroom features a water-saving PowerShower, which offers three massage settings.
Some of our double rooms include a sleeper couch, which can accommodate up to 2 children under the age of 16 years. If you require your sleeper couch to be made up, please dial 4000 and ask Reception.
The hotel offers 10 Smoking Rooms, all located on the 3rd floor South Wing. You may not smoke in a non-smoking room. If you would like to be re-allocated to a smoking room, please ask at Reception and we will do our best to accommodate you, should we have smoking rooms available. Please note that it is illegal to smoke in the public areas of the hotel. Please make use of the ashtrays in your smoking room and in the designated smoking areas outside.
For your convenience, each room features a kettle and tea and coffee station, with sugar, sweetener and long-life milk. Should you require additional items, please dial 4000 and ask Reception.
The telephone in your room has your room numbers listed on it for your convenience. To dial another room, or be put through to our housekeeping, maintenance or reservations departments, please dial 4000 for reception. To get an outside line, dial “0”and wait for the dialtone.
Each room features a 32″ TV with limited DStv channels. The available channels are:
- 01 M-Net
- 02 N-Net Movies 3
- 03 M-Net Movies 4
- 04 Discovery Channel
- 05 Mzansi Magic
- 06 SABC 1
- 07 SABC 2
- 08 SABC 3
- 09 E-tv
- 10 Super Sport
- 11 Super Sport 2
- 12 Super Sport 3
- 13 Super Sport 4
- 14 Disney Junior
- 15 BBC News
- 16 CNN
- 17 ENCA News
Each room boasts a workdesk and chair, so that you can take care of business in the comfort of your room.
FACILITIES
The Bar is located on the Ground Floor in the Great Room area and is open from 15h00 to 23h00 daily.
The Business Centre features 2 computer workstations and a printer and is free to use for all guests. We request that you make use of the sanitising wipes at the Business Centre to wipe down the equipment before and after use, for your own safety and that of other guests and staff. The stations will be sanitised regularly throughout the day by our cleaning staff.
The Fitness Room can be found out near the underground parking area (please ask for directions at Reception) and can only be accessed using your Key Card. The room features treadmills, stationary bikes, orbital trainers as well as a free weights room and outdoor deck. Please make use of the sanitising wipes in the Fitness Room to wipe down all equipment before and after use. The equipment will also be cleaned regularly throughout the day by our cleaning staff.
Our Meeting Room is located on the First Floor next to the Breakfast Buffet Counter. For more information, or to book a Meeting Room, please dial 4000 for Reception.
The hotel features free outdoor and covered parking.
There is a booking consultant from Bono Tours and Safaris available at the reception area should guests wish to book a shuttle.
Complimentary morning and afternoon shuttles for ALL CORPORATE GUESTS (Mon-Friday) at a set time and a planned route.
Please send your bookings directly to our reservations email address
pollenm@gmail.com OR contact +27 72 701 5589
